Refund policy

Refund policy:

In order to avoid any disappointment, A'Object encourages a considered purchase. Please take the time to ensure your A'Object piece will find place in your home, forever. We hope that you are happy with your order, but if for some reason you are not, you may exercise your right to return within two working days from the date of signed delivery. 

Please note that each piece has been carefully checked for quality assurance purposes, boxed and ready for shipment. We create condition reports for all our objects upon pickup and delivery, and every shipment is completely insured against damage. Buyers are required to check items immediately upon receipt and report this to info@aobject.com.au within 24 hours of receiving the good. Failure to report damaged items within the 24 hr timeframe may void transit insurance. Please ensure you include photos of the damaged good. Once this has been received, A'Object will issue you with a replacement.  

We offer returns on full price items only, subject to the following conditions: 

• The item is returned within 2 days of receiving your order after signed delivery. Failure to request a return & return the item within 2 days, will void the process of a return. 
• All original tags or stickers should be still attached.
• Item is in original condition and is packed in original A'Object packaging and well protected. A'Object does not accept responsibility for damages incurred in return transit.
• Return shipping costs are at the expense of the customer and A'Object cannot be held liable for return parcels that are lost or damaged during return transit. 
• Please use a trackable shipping service to avoid any complications 
• A Return request is to be authorised by the A'Object team. A return may not be authorised if we believe the pieces have been used for staging or loan purposes.  
• AfterPay purchases are eligible for Gift Card (credit note) only.
• Please note that any items purchased during the Sale period or at a discounted price are considered final, and we cannot accept returns for these items. 

Return Request

To request a return, please email us on info@aobject.com.au as soon as possible, after receiving your order with the below information:

• Order Number
• Date of Purchase
• Reason for return 

Our customer care team will be in touch to approve the return, provide you with guidance regarding the return information & shipping instructions.

Refunds

A full refund will be provided subject to meeting the A'Object return policy. Upon receiving your return and subject to return authorization, we will refund your payment via the original method, excluding the original shipping cost, which is nonrefundable.

Please allow 3-10 business days for the refund to appear on your bank statement.

If goods returned are not in a re-sellable condition, A'Object will not accept the return.
You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered back to you at your expenses. If you refuse the above delivery, A'Object reserves the right to retain the products and the amount paid for your purchase of the products.

Pre-orders

Pre-orders are unable to be cancelled prior to receiving your order. Products purchased on pre-order are no different to other items. Full price Pre-ordered pieces are eligible for a refund subject to meeting the guidelines in the return policy after being delivered to you.

Exclusive Products: Exclusive products, which are made-to-order pieces, are considered final sales. We do not accept refunds for these items.

Damaged Items

If an item arrives damaged, please contact info@aobject.com.au to submit a damaged goods claim. This claim is to be lodged within 24 hours of receiving the item/s.

Please provide us with below information: